IT Support Lead, Senior Support Engineer, Application Support, Software Support, Azure, Docker, Linux, ITIL – Leicester – up to £45K
* Do you have 4 years+ solid commercial experience supporting bespoke applications or software and looking for your next challenge?
* Do you enjoy senior/lead duties whilst remaining technical and hands-on?
* Are driven by processes, procedures and embracing best practices?
* Solid experience in a similar position and enjoy all things Customer Service, problem solving and the associated accountability?
This is a fantastic and exciting opportunity to work for a progressive software house where you won’t be micro-managed but supported by an exceptional leadership team. Reporting to the Development Manager, you will be working closely with the dev team utilising your IT technical hands-on know-how.
You’ll get full product training as well as be given the opportunity to grow within the company. You’ll have a fantastic manager working for a company that has great staff retention. Established for over 25 years, they are a leader in their field offering specialist software that makes a difference. They are a solid and stable company that have, and continue to have, growth and expansion that is set to continue.
Now to the role…
You will be helping their customers with IT support and demanding technical queries at the 3rd+ line level. This will be bespoke software and application support as well as IT queries. Expect to utilise your experience and knowledge of Windows, SQL, Oracle, Docker, Linux and Cloud (Azure/AWS) as well as networking where required. Being external customers, you will come with experience support external users and have worked to SLA’s previously.
You’ll lead the team implementing processes, procedures and embracing best practices. You will be the go-to within the team for the most technical queries whilst leading them to succeed.
You will find yourself working out of a modern office facility with free parking, though the team are currently working remotely. There is also an on-call bonus for 1 in 4.
Base salary up to £45K, 25 days holiday, flexi start/finish times, free parking plus further benefits. The office is based in the Midlands, commutable from Leicester, Nuneaton, Coventry, Derby, Loughborough, Birmingham and Burton on Trent as well as the wider Leicester and East Midlands area. Must be able to drive, not accessible via public transport.
Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency in respect of this vacancy.