Service Desk Manager – ITIL Nottingham – Global Software House

East Midlands


£35000 - £40000 per annum + Pension, Health, 25 days


Service Desk Manager, Helpdesk Manager, Customer Support Manager, ITIL, SLA/KPI, Customer Service, CRM, Salesforce, Incident Management, Line-management – Nottingham 40K + Bens

* Do you have excellent service desk management experience?
* Have you managed teams of 15+?
* Can you drive change and lead from the front?

If the answer is yes, then read on as I have got a cracker of a role for you……..

International Software House in the Nottingham area is looking for a Service Desk Manager who has been there, designed, thrown away and redesigned the t.shirt (if you know what I mean?) we are looking for experience.

Managing a busy ITIL service desk environment you will be looking after a team of 20 analysts supporting at 1st and 2nd Line level in a B2B situation. You will be the bridge between other areas of the business and maintain and develop these relationships. Another key requirement of this role is drive forward the relationships with external clients, build on the service they receive already and make it a truly world class service desk. SLA/KPI setting, Customer review meetings etc.

It goes without saying that excellent communication and time management skills are required, the ability to engage with all members of staff, lead, inspire and deliver.

The Back Pocket: 35-40K (maybe more for a superstar) base salary, 25 days holiday (buy & sell), Health/Life insurance plus more (including free parking).

This client has been established for almost 30 years; they are a UK success story and have been expanding constantly for the last 18 months. Beating all company targets and running at a profit. They offer stability and excellent training. Commanding a large chunk in the SME/LME market for this enterprise product they are excited about their future and investing heavily in new product development. Multiple UK offices. Award winning.

Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an employment agency in respect of this role.

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