ITIL, Incident & Problem management, SLA / OLA, Service Desk, KPI’s, IT Support – Global Software House – Nottingham 35K
Global Software House is looking for an ITIL Incident & Problem Management Analyst to work in at 24/7/365 Service Desk.
Role: The Incident and Problem Management Analyst is o deliver excellent support services to customers and the UK based Service Team (24 x 7, 365 days per year). Ensuring that service levels are achieved in line with contracts and OLAs. The Problem Analyst (ITIL) is a member of the service desk team reporting to the Problem Manager. The key purpose of the role is to work closely with multiple resolving teams. The aim of the role is to minimise both the number and severity of incidents and potential problems for customers; reducing the adverse impact of incidents and problems that are caused by errors within the IT infrastructure/applications and to prevent reoccurrence of incidents related to these errors. Performing the management of both reactive root-cause analysis and proactive trend analysis within IT.
Incident and Problem Management Analyst – Experience required:
* Incident & problem management
* Working to SLA/ OLA
* Ticket and Work Allocation to the resolving teams
* Identify and Log issues
* Raise/escalate Report queries, Log, monitor, track Known
* Review Workarounds
Contact me for full job spec and client detail on 0.7.7.9.220.127.116.11.7.0.3
This is to work out of the UK head office, easily commutable from Nottingham, Derby, Chesterfield and Sheffied. Salary on offer is 30-35K. Good training budget and decent benefits package. Free parking.
If you believe you fit this Incident and Problem Management Analyst job, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. If you don’t have a CV ready just send me an email and we can talk through the role and you can get a CV together later. Find me on LinkedIn https://uk.linkedin.com/in/ascentjobevington or Twitter @ITRecruiterJo
Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency.