IT Support Analyst – Brilliant company to work for!

North West


£19000 per annum + Benefits


IT Support Analyst. 1st Line Support, Service Desk, Help Desk, Call Logging, MS Windows, AD, Warrington.

The company – A global organisation that work out of high tech, trendy offices on Birchwood Business Park. A well-known worldwide name who can offer exceptional career progression for the right candidate.

The role – A 1st Line Support Analyst to help support all areas of the business.

Responsibilities include;

* Responsible for all IT service desk calls – logging all problems, generating reports, providing solutions including assigning problems to other I.T. members or external support providers. Two way communication with users on service desk calls.

* Ensure systems and processes are in place to manage calls with appropriate escalation processes.
* Procurement, installation and maintenance of IT equipment including laptops, desktops, printers and other IT peripherals.

* Manage, maintain and report on backups across the business

* Effective communication with users to ensure full details are gathered on the nature of any helpdesk calls raised to ensure that appropriate resources are assigned to it

* Log calls with third parties and consultants and follow up to ensure resolution takes place

* Play a key role in IT projects and be the regional lead on global projects where appropriate

Exceptional communication skills are needed for this role. This opportunity will allow you to gain more experience in various areas of IT support and get to grips with new technologies whilst working your way up to a 2nd Line support role.

Starting salary for this role is 19k + Benefits. Vacancy is open to people of all ages and backgrounds. Ascent People ltd is acting as an employment agency for this role.

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