Software Fix Manager *Java / iSeries* Warrington

North West


IT


£45000 - £53000 per annum + Benefits + Bonus


12/01/2015



Software Manager, Production Manager, Java, Oracle, iSeries, Service Delivery, Managed Services, Defect Resolution, Coding, Testing, Warrington.

Our client is a global software provider looking to expand their Managed Services team. They are looking for a Software Fix Manager to lead and manage the technical defect resolution process. The Software Fix Manager will have the following responsibilities;

o Enhancement of problem triage

o Technical diagnosis of live system issues

o Code fixing and testing

o Data fix production and testing

o Production & validation of Program Temporary Fixes (PTF) and Service Packs

o Assistance with deployment of fixes to live customer environments

o Part of the escalation path for out of hours emergency fix resolution to meet customer SLAs

o Input ‘lessons learned’ to the development and test teams, and Service Desk operations

To be considered for the Software Fix Manager you will need to have some of the following experiences;

* Where necessary communicate directly with customer resources to progress requirements and ensure

minimal disruption and delay to the lifecycle of any work requests

* To communicate technical root cause, resolution options and status to customers
* To measure daily, weekly and monthly performance of incidents rejection & resolution, and to enforce the

collection of key performance indicators (KPIs) and metrics detailing the software defect fix process

* To manage resources within the team and escalate based on resource requirements & knowledge needs
* To control the scheduling of software deliveries to external customers in conjunction with the relevant

project manager through Service Desk

* To assist with the release of software from the development function into production and assist with the

deployment any fixes into production

* To provide line management for a technical team consisting of software production engineers and Test
* Analysts for the purpose of ensuring a high level of service to production systems and timely delivery of

quality PTFs and Service Packs

* To provide ownership and accountability for the workload management of the software production

engineers.

This role is a management role where some previous management experience is needed where you will have mentored and recruited team members. My client is locates in Birchwood / Warrington and are a short walking distance from a train station. They are therefore easily commutable by car or public transport from most parts of Cheshire, Manchester, Liverpool and Lancashire. If you are interested in finding out more about this role and want to work for a company that offers great benefits including flexible working hours and an annual bonus then please apply today. Ascent People Ltd is acting as an employment agency for this vacancy. Applicants from all ages and backgrounds will be considered.

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