Service Desk Team Leader (24/7 Shift Leader) Warrington

North West


£25000 - £30000 per annum + Bonus + Benefits


Service Desk Analyst, Service Operation Analyst, Team Leader, Shift Leader, SOC, NOC, ITIL, Software, Telecoms, Helpdesk, AS400, ITIL, Nimsoft, Warrington

Have you got experience of working within a 24/7 operations environment? Are you a Shift Leader or Team Leader?

Our client is looking for an enthusiastic Service Desk Team Leader/Shift Leader who is experienced in team leading a 24/7 service desk team. You will already have worked within a busy Service Desk environment and will have exceptional communication skills. Ideally ITIL qualified you will have a thorough understanding of call logging and reporting and will be used to working in a process driven environment. Strong Incident management skills are also needed. The following experience would be highly desirable for the Service Desk Analyst role:


Previous experience as a Service Desk or Operations Analyst, NOC within managed services
* Experience of working as a Team Leader or Shift Leader within a 24/7 operations environment

Experience of working within a telecoms or software environment

Experience of working within a process driven environment

ITIL experience (preferably ITIL v3)
* Strong Incident / Problem management experience

A good Microsoft awareness (Office, Excel)

Good problem solving skills

Professional attitude

The ability to work well with minimal supervision

As a Service Desk Team Leader you will be rewarded with some excellent training opportunities and career development within the company as well as a competitive remuneration package including flexible benefits and flexible working hours. Based in Birchwood/Warrington they are easy to get to from most parts of Manchester, Cheshire, Merseyside and Lancashire. Please send your CV to me in the first instance and I will then contact you with more details. Ascent People Ltd is acting as an employment agency for this vacancy. Applicants from all ages and backgrounds.

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