Service Desk Analyst *Software House* Warrington

North West


£100 - £22000 per day + Shift Allowance + Bonus


Service Desk Analyst, Helpdesk Analyst, Service Operation, SOC, NOC, ITIL, Software, Telecoms, Helpdesk, AS400, ITIL, Nimsoft, Warrington

Would you like to work for one the UK’s North West’s finest employers? Are you ready to work in a challenging yet rewarding environment where you will undoubtedly pick up new skills and progress your career?

Our client is looking for an enthusiastic Service Desk Analyst who has experience of working within a busy Service Desk environment and who has exceptional communication skills. Ideally ITIL qualified you will have a thorough understanding of call logging and reporting and will be used to working in a process driven environment. The following skills and experience would be highly desirable for the Service Desk Analyst role:


Previous experience as a Service Desk or Operations Analyst, NOC within managed services

Experience of working within a telecoms or software environment

Experience of working within a process driven environment

ITIL experience (preferably ITIL v3)

A good Microsoft awareness (Office, Excel)

Good problem solving skills

Professional attitude

The ability to work well with minimal supervision

It would also be a bonus if you have had experience of working on a 24/7 service desk although this is not essential.

You will be rewarded with some excellent training opportunities and career development within the company as well as a competitive remuneration package. Please send your CV to me in the first instance and I will then contact you with more details. Ascent People Ltd is acting as an employment agency for this vacancy. Applicants from all ages and backgrounds.

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