Service Desk Analyst (*Shift Leader*) Manchester 25-30k

North West


IT


£25000 - £30000 per annum + Bonus + Benefits


11/12/2014



Service Desk Analyst, Service Operation, SOC, NOC, ITIL, Software, Telecoms, Helpdesk, AS400, ITIL, Nimsoft, Manchester

Would you like to work in a challenging yet rewarding environment where you will undoubtedly pick up new skills?

Our client is looking for an enthusiastic Service Desk Analyst who is flexible enough to work both day and night shifts. You will already have worked within a busy Service Desk environment and will have exceptional communication skills. Ideally ITIL qualified you will have a thorough understanding of call logging and reporting and will be used to working in a process driven environment. The following skills and experience would be highly desirable for the Service Desk Analyst role:

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Previous experience as a Service Desk or Operations Analyst, NOC within managed services
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Experience of working within a telecoms or software environment
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Experience of working within a process driven environment
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ITIL experience (preferably ITIL v3)
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A good Microsoft awareness (Office, Excel)
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Good problem solving skills
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Professional attitude
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The ability to work well with minimal supervision

As a Service Desk Analyst you will be rewarded with some excellent training opportunities and career development within the company as well as a competitive remuneration package. Please send your CV to me in the first instance and I will then contact you with more details. Ascent People Ltd is acting as an employment agency for this vacancy. Applicants from all ages and backgrounds.

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