Service Desk Analyst – Global Software House 22k

North West


£20000 - £22000 per annum + Bonus + Benefits


Service Desk Analyst, Helpdesk Analyst, Service Operation, SOC, NOC, ITIL, Software, Telecoms, Helpdesk, AS400, ITIL, Nimsoft, Warrington, Shift.

The company – One of the North West’s finest employers! Are you ready to work in a challenging yet rewarding environment where you will undoubtedly pick up new skills and progress your career?

The role – Our client is looking for an enthusiastic Service Desk Analyst who has experience of working within a busy Service Desk environment ideally both day and night shifts and who has exceptional communication skills. Ideally ITIL qualified you will have a thorough understanding of call logging and reporting and will be used to working in a process driven environment. The following skills and experience would be highly desirable for the Service Desk Analyst role:


Previous experience as a Service Desk or Operations Analyst, NOC within managed services

Experience of working within a telecoms or software environment

Experience of working within a process driven environment

ITIL experience (preferably ITIL v3)

A good Microsoft awareness (Office, Excel)

Good problem solving skills

Professional attitude

The ability to work well with minimal supervision

It would also be a bonus if you have had experience of working on a 24/7 service desk although this is not essential.

Closing date – Friday 15th January 2016

You will be rewarded with some excellent training opportunities and career development within the company as well as a competitive remuneration package. Please send your CV to me in the first instance and I will then contact you with more details. Ascent People Ltd is acting as an employment agency for this vacancy. Applicants from all ages and backgrounds.

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