Service Delivery Manager / Client Operations Manager, Service Desk, Digital, IT, ITIL
My client delivers innovative, autonomous software solutions and content services to a worldwide market. Offering their unique services to over 65 different countries they are fast becoming the leading digital solutions provider within their field.
They are currently expanding at a dramatic rate and are looking to hire an experience Service Delivery Manager
The role – Service Delivery Manager – This role requires exceptionally deep management level experience of service delivery and management, and a track record of responsive delivery combined with a strong commercial focus. This will include excellent leadership skills and experience, with the ability to motivate staff through a period of significant growth and business change.
As an experienced Service Delivery Manager you will lead the way managing, and setting the strategy for my clients performing service management functions. Reporting to the Director of Client Operations, you will oversee a team of client operations and support operatives ensuring the secure and stable provision of all services, exceeding SLA obligations, support the continual operational running of service, whilst providing exceptional service levels to customers.
The successful candidate will have most of the following to fulfil this Service Delivery Manager role;
●Previous senior service delivery management experience technology sector (or similar)
●Leadership and coaching experience
●Strong experience leading technical customer support & service delivery environments with a great record of success
●Experience of creating Service and Support processes from ground up and carrying out effective stakeholder management
●Ability to specify systems and processes to ensure effective monitoring, control and support of service delivery
●Strong reporting skills in respect of KPI’s. SLA’s and demand
●Proven track record in developing business relationships quickly and effectively, and ability to subsequently nurture and maintain them
●Demonstrable track record of operating at a senior level and contributing to the strategic development of the department
●Strong organisational and project management skills
●Ability to adopt varied communication styles to suit varied customer and stakeholder interactions (e.g. incident reports, business-focused updates, business cases, etc.)
●Experienced in service life cycle management having clearly articulated long-term development plans for business-critical services and in Service Desk management of a similar size organisation
●Highly skilled communicator, influencer and negotiator.
In return for all of the above and at least 3-4 years experience within a similar Service Delivery Manager role, my client will reward you with the following benefits;
A competitive salary
●Investment in employee growth, development and certification courses.
●Employee events and incentives
●Flexible working hours
●Cycle to work Scheme
●Office perks: Fresh Fruit, Quality Coffee, filtered water etc.
The office location for this role is just outside Manchester city centre which is easy to get to by public transport and your own vehicle – free parking is available
If you are an experienced Service Delivery Manager looking for a new challenge with a vibrant and growing company then please send your CV today.
Applicants from ages and backgrounds will be considered. Ascent People Ltd is acting as an employment agency for this vacancy.