IT Support Analyst, 1st/2nd Line Support

North West


£24000.00 - £25000.00 per annum


IT Support Analyst, 1st/2nd Line Support

The company – A trusted Hosting Services & Data Back-up Provider for over 18 years, provide a full range of hosting services to customers large and small in the UK and Internationally.

The role – IT Support Analyst.

On a day to day basis the individual will be primarily involved in the provision of 1st and 2nd line support to my clients customer base.

As an experienced IT Support Technician you will have experience in most of the following;

●At least 2 years’ experience within a service/help desk or similar environment providing 1st and 2nd line support.
●Hands on support experience of Microsoft Server 2012/16, Windows 7/10.
●Maintenance and administration of VOIP technologies
●Office 365 administration
●Backup and replication software skills
●Anti-virus, anti-malware and security related software management
●Have an understanding or Role Based Access Control
●Hands on knowledge installing, managing and using remote access tools and software
●Understanding of IT Security principles
●Hands on experience of Hyper-V
●Understanding of communication/Connectivity, ADSL, Leased lines, MPLS, VPNs
●Microsoft Azure experience (Nice to have)
●Experience and knowledge of ITIL (Nice to have)

To be successful in this IT Support Technician role you will also be;

●Passionate about technology
●Team oriented
●Take ownership of your work
●Patient and calm under pressure
●Well organised with strong attention to detail
●Perseverance and the ability to drive issue resolution and project deliverables through to completion
●Continually strive to improve both your work and your personal knowledge
●Self-motivated and content to work both individually and on team projects
●Articulate and able to communicate technical detail to both peers and non-technical stakeholders
●Excited by change and able to embrace a rapidly changing business landscape

The successful candidate will be rewarded with a competitive salary + benefits with some great career prospects.

If you are an experienced IT Support Technician and you would like to work for a company who pride themselves in looking after their staff then please apply today.

Applicants from all ages and backgrounds will be considered. Ascent People is acting as an employment agency for this vacancy.

Apply Now