IT Service Desk Analyst – Warrington

North West


IT


£19000 - £22000 per annum + Benefits


27/03/2017



Service Desk Analyst, 1st Line Support, Helpdesk, Retail, Call Logging, MS Windows, AD, Warrington.

The company – A global organisation that work out of high tech, trendy offices on Birchwood Business Park. A well-known worldwide name who can offer exceptional career progression for the right candidate.

The role – A 1st Line Service Desk / Support Analyst to help support all areas of the business.

Responsibilities include;

* Responsible for all IT service desk calls – logging all problems, generating reports, providing solutions including assigning problems to other I.T. members or external support providers. Two way communication with users on service desk calls.

* Ensure systems and processes are in place to manage calls with appropriate escalation processes.
* Procurement, installation and maintenance of IT equipment including laptops, desktops, printers and other IT peripherals.

* Manage, maintain and report on backups across the business

* Effective communication with users to ensure full details are gathered on the nature of any helpdesk calls raised to ensure that appropriate resources are assigned to it

* Log calls with third parties and consultants and follow up to ensure resolution takes place

* Play a key role in IT projects and be the regional lead on global projects where appropriate

Exceptional communication skills are needed for this role and any previous experience working within a retail environment would be a great advantage. This opportunity will allow you to gain more experience in various areas of IT support and get to grips with new technologies whilst working your way up to a 2nd Line support role.

Starting salary for this role is up to 22k + Benefits. Vacancy is open to people of all ages and backgrounds. Ascent People Ltd is acting as an employment agency for this role.

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