IT Service Desk Analyst

North West


£20000 - £25000 per annum + Benefits


IT Service Desk Analyst
1st/2nd Line Support
With a huge online presence my client is one of the largest companies of its kind within the UK.

They are looking for 2 x Service Desk Analysts who have exceptional customer service skills and ability to work in a busy and challenging environment with a desire to succeed and climb up the career ladder.
You must have previous experience as a Service Desk Analyst and will have knowledge of most of the following;

·2 years’ experience of working within an ITIL Servicedesk
·Windows 7/8 operating systems
·Good working knowledge of MS Office 2003 and 2013 products
·Very strong customer facing and communication skills
·Excellent organisational skills
·Ability to work under pressure
·Clear and positive telephone manner
·Being a good “all-rounder” in terms of supporting all areas of IT
·Good team working skills
·Excellent communication skills (both orally and written) across all levels including both technical and non-technical staff and customers
·Self-motivated with ability to work independently
·Accuracy and attention to detail
·Must have ability to multi-task, taking calls, assigning jobs to technical staff and providing customers with updates
·Ability to adapt to changing circumstances
·Positive and flexible attitude
·Ability to deal with a wide range of users
To apply for this Service Desk Analyst role please send your CV for immediate consideration.

Applicants of all ages and backgrounds will be considered. Ascent People is acting as an employment agency for this vacancy.

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