IT Service Delivery Manager (Retail)



£50000 - £55000 per annum + benefits


IT Service Delivery Manager, IT Service Operations, IT Services Job, continuous improvement, client account management, relationship management, service management, supply chain, Change Control, Incident & Problem Management, ITIL, Retail & Fashion, MSP – Central London up to £55K + benefits

* Are you a visionary within IT Service Delivery? Have experience in client-facing roles as well as managing service within retail?
* Are you engaging and a good communicator who can motivate and inspire?
* Experienced in managing service, relationships and expectations as well as having retail systems knowledge?

ROLE: Reporting into the Head of Client Services, you will be a visionary within delivering a world class IT service and be responsible for ensuring all services are delivered to a high standard. You will plan and design the service delivery process and monitor it’s progress, resolve issues and initiate appropriate actions as required. Expect to be proactive! We need an IT Service Delivery Manager who is used to working in high pressured and fast paced environments, dealing with IT professionals as well as retail clients at the top of their game.

This isn’t a man-management role but you will be working closely with IT Managers to ensure relationships are developed and expectations managed. You need to have an understanding of the retail sector and come with retail systems knowledge whether that be warehouseing, EPOS, store or merchandising systems to name examples.

Key skills for this role: Engaging, Excellent Communication Skills, Forward-Thinking, Stakeholder Management, Expertly Analytical, Supply Chain knowledge, Effective Leadership Skills, Client-Facing Experience and has worked for retail and IT solution clients.

Contact me asap for a full job spec and client info.

I will not deny that this is a challenging role, it is, but the job satisfaction and what you can achieve is fantastic. From a career prospective you really cannot do any better. Based in Central London, this client is accessible from the Greater London area and is near Tube and London Overground/Underground stations.

CLIENT: A prestigious organisation. Leading the way in technical excellence and innovation. A company your mates will be jealous of, not bad…… This company are very passionate about what they do and expect their employees to be passionate too. Everyone believes in the overall objective of the business and are proud of what they achieve. Their history is impressive and the future looks even better. Financially secure. Realistic career development opportunities such as formal programmes, mentoring, coaching and online.

BACK POCKET: A competitive salary of up to £55K plus an attractive benefits package. Easily accessible by public transport.

Are you up for the challenge?

If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. If you don’t have a CV ready just send me an email and we can talk through the role and you can get a CV together later.

Candidates from all ages and backgrounds will be considered. Ascent People is acting as an Employment Agency in respect of this role.

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