Graduate/Junior 1st Line IT Support Analyst – up to £22k

East Midlands


£19000 - £22000 per annum + benefits


Graduate, Junior, IT 1st Line Support Analyst, 1st Line Support Engineer, Service Desk Analyst, Support Engineer, Support Analyst – Nottingham, East Midlands, Microsoft Windows, Microsoft Office, Office 365, Microsoft Azure, up to £22k

* Are you a recent Computer Science (or similar) graduate or have 18 months commercial experience in an IT support role?
* Enjoy being on the front line supporting customers with their IT requirements
* Solid experience and knowledge in Microsoft operating systems and everything Windows such as Office 365 and Exchange?

This is an amazing opportunity for an experienced 1st Line Support Analyst or Support Engineer with experience in all things Microsoft and Windows – if you have these skills then please get in touch; you will not be disappointed.

This 1st Line Support role will be a crucial part of the IT support team where the aim is to ensure as much 1st call resolution happens as possible. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity for you.

You will be a recent graduate with a relevant degree or have 18+ months in similar 1st line support roles with similar duties.

Your toolbox should include use and support of:

* Microsoft Windows operating systems
* Microsoft Server
* Microsoft Office

Desirables include:

* Maintaining ITIL processes and procedures
* Any experience in the following is nice to have: SharePoint, Active Directory, SQL, Oracle

The key aspects of this role is having a high-level of customer service, being engaging and passionate as well as putting the customer first by going above and beyond to succeed in resolving as much as possible in the initial contact.

The salary on offer is up to £22k as well as an attractive benefits package and opportunities to be promoted within. The office is based in Nottingham, East Midlands and easily commutable from Derby, Loughborough, Chesterfield, Grantham and Leicester.

If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. Find me on LinkedIn or Twitter @ITRecruiterBryn.

Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency.

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