Graduate IT Support – Service Desk Analyst

North West


IT


£20000 - £22000 per annum + Bonus + Benefits


12/01/2016



Graduate IT Support Analyst, Service Desk Analyst, Software House, 22k, Warrington

The role Looking for recent IT graduates or equivalent to join a busy service desk who can be flexible enough to work a 24/7 service desk.

The company Global software house with a 1st class reputation in training and career development.

Duties You will provide 24/7 first line support to our customers both over the phone and via email for our clients bespoke telecoms billing and customer management software. Working to SLAs, you will need to investigate and resolve their customers problems and ensure that customers are satisfied and kept up to date on the progress of their ticket. You will use a tracking system to update and monitor progress as well as prioritise issues and escalate where needed

Benefits ; Free parking, 5 minute walk from train station, exceptional training and career progression, annual bonus, 25 days + holidays each year, free eye tests, BUPA healthcare, gym membership.

The closing date for this role is Friday 15th January so please apply today!

Applicants from all ages and backgrounds will be considered. Ascent People ltd is acting as an employment agency for this role.

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