Application Support Engineer

North West


IT


£25000 - £32000 per annum + Bonus + Excellent Benefits


20/02/2018



Application Support Engineer

Application Support, Software Support, Industrial Software, SQL Server, Windows, Customer Service, Stockport, Cheadle

The company – An outstanding organisation who are current one of the Times Top 100 companies to work for in the UK. Their reputation for looking after their staff is 2nd to none and they offer a fantastic working culture where you will be rewarded with exceptional benefits and career development.

The role – An Application Support Engineer – where you will provide high quality, telephone-based, technical support on a wide range of Industrial Software and associated products.

Key responsibilities for the Application Support Engineer include;

·Ensuring that all requests and enquiries are logged in the call tracking system and progressed to a satisfactory conclusion
·To assist with configuration and implementation of paid consultancy
·To improve the efficiency of the team and improve the service it provides to my clients customer base
·To operate within the Company and Group standards

Your previous experience will include;

Essential

1.At least 2-3 years experience in a similar Application Support, IT Support or Software Support role
2.Having the ability to be customer focused
1.To be competent with Microsoft Operating Systems (Windows)
2.To be competent with basic computer skills
3.Good SQL Server knowledge
4.The willingness to learn new software and hardware skills
5.To be able to communicate with clarity
6.To be comfortable on the telephone
7.The ability to provide support services
8.Problem solving skills
9.Being able to work as part of a team
10.Being able to align to the company values

Desirable

11.Automation Industry knowledge
12.Excellent Computing skills
13.Network knowledge
14.Wonderware, Rockwell or SCADA knowledge

If you are interested in this Application Support Engineer role please click ‘apply’ now. Ascent People Ltd is acting as an employment agency for this vacancy. Applicants from all ages and backgrounds will be considered.

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