1st/2nd Line Software Support – SQL / ITIL – Derby 27K

East Midlands


£22000 - £27000 per annum


Software Support, Application Support, Support Analyst, ERP Support, 1st/2nd Line Service Desk, Customer Service, .Net, SQL Server – Derby, East Midlands – 23-28K

We are looking for a “Software Support” / “Application Support” candidate on behalf of a global software house that is recognised for their investment in people including excellent training and career opportunities.

They are looking for an experienced 1st/2nd Line Helpdesk / Application support / Software Support Analyst who has excellent communication skills and can prioritise calls on a busy helpdesk. You will work at both 1st and 2nd line where you will try to fix problems before passing them down to the software development team. Any experience of ERP Software such as Dynamics, SAP, Navision would be a huge advantage as would any Visual Studio, SQL Server or MS Windows knowledge. An ITIL qualification would also be considered highly.

Any knowledge of reporting tools such as SQL Reporting, Crystal Reports or Business Objects will be beneficial, though not a necessity.

Language skills would also be a big plus – not a necessity, just handy with a global support desk.

This is a brilliant opportunity to get your foot in the door of a company who are a fantastic employer and retain their staff exceptionally well. Salary is up to 27K + Cross training. Modern office facility based in the East Midlands area easily commutable from Nottingham, Derby and Leicester. Accessible by public transport as well as car.

Send your CV today for immediate consideration or contact me for a chat about the role and your suitability.

Ascent People is acting as an employment agency for this vacancy. Applicants from all ages and backgrounds will be considered.

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