1st/2nd Line Support, Service Desk Analyst, Microsoft Windows Client/Server, Active Directory, Office 365, ITIL, Trouble Shooting, Customer Service -Oxford £22-28K +/-
**Wow, there aren’t many opportunities like this around – this Service Desk Analyst role can rival all others – Work for a global prestigious client and put your career ahead of the pack**
Role: As 1st / 2nd Line support Analyst this role will find you working in a Microsoft Windows / Active Directory and Office 365 environment in a highly demanding IT/IS division and you will have ultimate responsibility for all support calls that come through from all users of the business. A 1st call rate resolution is a big driver at this company. An excellent career development opportunity for candidates who have a desire to provide excellent customer service and can use their initiative. You will not be hiding behind a remote service, you will be expected to get out within the business and support deskside as much as possible.
Reporting into the IT Service Desk Lead you will be accountable for:
* Call logging, Incident, Problem and Change Management
* 1st/2nd line Hardware and Software support
* Application Support
* Setting up of new equipment
* New Starters/Leavers
* Creating AD Accounts/Exchange Mailboxes
* General Administration (documentation, processes, procedures, how to guides etc.)
The skills required for this role are: MS Windows Client/Server, Active Directory and Office 365. This is an ITIL environment so any previous ITIL experience will be ideal. Training will be provided for SharePoint & MS Dymanics.
Client: Powerful and cutting-edge engineering company. With the best and latest technology forming the core part of this client’s reputation, not to mention the excitement that comes with working in such a fast moving and dynamic industry sector. Financially stable and in it for the long term, this client has an impressive history and a more exciting future.
Salary: on offer is 22-28K. A strong benefits package including bonus, training, pension, health etc. This role is based in Oxfordshire, easily commutable from M40, Oxford, South Warwickshire, Northampton, and Milton Keynes.
If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. If you don’t have a CV ready just send me an email and we can talk through the role and you can get a CV together later. Find me on LinkedIn – Jo Bevington or Twitter @ITRecruiterJo
Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency in respect of this vacancy.